CLOSED

It's amazing the lengths we have to go to just to convince people that the lobby is closed at the end of the day (while the drive thru is open for an additional hour)...
You'd think that simply locking the front door would be enough... but you'd be wrong!!

After locking the door, we're always sure to turn off all the lights in the branch, except for the ones lighting the drive thru (intended to be a clear indicator of our "closed" status... but it doesn't seem to get the point across!).

The typical attempt to get into the branch goes like this:

The customer walks up to the branch, completely oblivious to the darkened lobby. They pull on the front door. It won't open. So they push... it still won't open. Then they notice that our hours of operation are clearly (and prominently) displayed on the door directly in front of their face. They read it, check their watch, realize they're too late, then pull on the door one more time for good measure.
They meander down the sidewalk, peering in the windows, knocking to get our attention. When they finally make eye contact with one of us, they try to yell through the glass to ask a question, make a demand, etc... no one can hear them, so they end up basically playing charades. We eventually get them to walk over to the drive thru, where they inevitably ask me, "are you closed?" ..... often followed by, "well, can I come in?"

.....Sigh.....